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This page is also our terms and conditions of sale

We do absolutely everything we can to ensure we get customers back on the road in good time, but we do our absolute very best not to ever rush a job. Most of our turnaround time is due to job boxes queuing up waiting to be worked on. We have up to 300 jobs in our workshop at any one time.

Turnaround Times

Turnaround times are different to the ones in the below boxes if you plan to bring your vehicle to us.

If you do wish to bring your vehicle to us, then we have two choices. In both cases, we would need to receive your car by 8.00am.

SAME DAY COLLECTION – Collect at around 5pm
NEXT DAY COLLECTION – Collect at around 4pm on the following day

 

Two Day Turnaround

From Monday 30th September, we will be offering a priority turnaround for our mail order caliper services, as an upgrade.

This will cost £35 for up to 1 pair of calipers and £60 for a set of four calipers.

For wheels, the cost will be £45 for a set.

Turnaround times are important and we are removing much of the waiting times between processes while maintaining our well known ultra high quality that we are known for.

  • Un-Seize & Repair: 1 working day (if successful)
  • Re-Manufacture: 4 working days
  • Standard Brake Caliper Painting: 3 working days
  • High-end Painting Service: 4 working days
    Logo stencilling (not vinyl):
    + 1 working day (unless custom or complex graphics or multiple colours, then potentially longer)
  • Candy paint & other custom paints: + 1 working day
  • Cast smoothing: + 1 working day
  • Thread repair, helicoils or inserts being made: + 1-5 working days depending on complexity of work required
  • Custom manufacture of stainless steel pistons: + 1-3 days, depending on complexity of profile

When combining the above services, add the turnaround times together.

Working days exclude bank holidays and any other day the business is closed for any reason stated on this page

Turnaround times start from when calipers are received by us NOT when they are sent.

Turnaround times do not include weekends or published holiday periods (i.e. Christmas) and are based on common brake calipers. We don’t recommend you use these turnaround times for rare or classic vehicles or for booking work at garages etc.

If you aren’t sure if your vehicle is subject to these turnaround times, give us a call on 01159 722 668 and ask for more info.

Parts

While we stock most parts for most calipers, there are calipers which have rare parts which we have to source on demand and the turnaround times are affected by the speediness of the 3rd parties we rely on for sourcing some parts. We will inform you as soon as we are aware of any issues, while this is relatively rare, it is worth considering asking us if we have issues with your calipers before sending them into us if i.e. you have a track day or holiday booked shortly after you hope to have your calipers back. If you have a rare or classic vehicle, we will only assume that parts are available and we cannot be held responsible if we are unable to source parts or if we are waiting on backorder parts from manufacturers. So if your car is classic or rare, the turnaround time guidelines shown here may not be relevant to your vehicle. Please understand that there are tens of thousands of parts which are required running our business.

Additional Engineering Work

Please also be aware that not all calipers arrive needing only the work quoted, we can find snapped bolts, sheered brackets and many other issues. We have complete engineering facilities including a £130k CNC Turning Centre, a manual lathe and manual milling machine. Engineering work required will add time to your job, while this is relatively rare, it is worth considering asking us if there are common issues with your calipers before sending them into us.
If i.e. you have a track day or holiday booked shortly after you hope to have your calipers back.
In the rare event you aren't happy with an updated invoice price, please note there will be an assessment charge to cover the cost of the work already performed.

Re-use of Parts

Our complete refurbishment service involves the replacement of all parts where required. We don't quote for pistons to be replaced as standard as these are often in good working order, rather than push the average price of our services up and replace all pistons as standard, we think it is fair that they are only paid for where required. Our function warranty is for life, so you can imagine we are rather fussy on quality. Where we have quoted for rubber parts to be replaced, some are reused, but go through a refurbishment process themselves. We believe that refurbishing brake calipers is an environmental friendly option and as such, don't believe in filling land fill with perfectly good parts that would have outlasted our warranty. This happens in around 10% of all rubber usually required.

We don't refund or credit for rubber parts re-used, the additional margin covers the labour for inspecting and cleaning these parts. Remember, you get a lifetime warranty, so we will never cut corners. There is just no sense in replacing something that already works perfectly well and will last our lifetime warranty.

Turnaround Times

Turnaround times are based on averages and are guidelines, not promises, nor are they set in stone, they vary from week to week depending on how busy we are. Sometimes we are much faster and frequently turn what should have been a 7 day job around in 2 days, although rare the same type of 7 day job can take longer than expected, although this is usually due to additional work or waiting for parts, this can cause very rare delays of up to 3 months if we are waiting on back order parts. In these cases, we cannot be held liable for storage costs, insurance, road tax or any other cost. In incredibly rare cases, we can be waiting on back order parts for up to 6 months or more. For many of these customers, a refurbishment of the original part is the only available recourse as purchasing replacement brakes is not an option at all. So if you are unsure of the possibility that your brakes could be rare or difficult to obtain brakes for, please ask us in advance and we'll do our best to inform you of what you can expect. If replacement brakes are not available and we inform you that there could be an issue, it is likely to be worth taking your car off the road until your brakes are ready.

Please do not make appointments with garages, book holidays, plan track days etc based on the turnaround times described here as sometimes work can take longer or our quality control measures pick up the occasional fault which can require rework.

Combine turnaround times when combining services.

Priority Turnaround Times

Choosing the PRIORITY service will add a surcharge to your invoice. If we do not complete the work within 2 days of quoted time, you will receive a full refund on the additional cost paid to us.

Depending on the value of your invoice or how often you use us, we may provide Priority at no additional cost. In this case, where priority failures occur, you will not be entitled to any refunds. We will not be held liable for any expense incurred for car hire, missed holidays, MOT slots, track time/events or any other thing that may be considered similar.

PRIORITY is only available where parts are easily accessible, so we would not offer this to a customer with a set of calipers where data is limited, i.e imports or where parts have to be sourced from USA etc. Please do not assume you can have the PRIORITY service without speaking with us first.  

Combine turnaround times when combining services.

Pricing

We cannot guarantee that your invoice will match your estimate, sometimes customers require additional engineering work or to custom make parts not available. Potential additional charges include engineering work, including bolt extractions, re-threads, helicoils, making and fitting inserts, manufacturing rare parts to name a few. While these kinds of additional costs are relatively infrequent, we will inform you of any such potential charges. If we are unable to make contact within a reasonable amount of time, we will continue with the work so as not to delay the job and getting you back on the road.

In rare situations where parts are incredibly rare and we are unable to make them, we may have to spend several hours searching for rare parts. We will not charge you anything more for our time, but you do have to understand that we don't know what condition your brakes are in before they arrive at our workshop. N.B. The "several hours" would be spread over several days or weeks. Obviously we can't stop answering the phone & emails etc while we search for one persons parts. Often, we can contact 10-15 companies around the world and wait for them to respond.

Making A Payment To BCS Automotive

Where you are not paying in advance for work, we generally don't take payment until after your calipers arrive with us. Upon arrival, your parts will enter a queue which we call the "Assessment Queue". When your parts have completed the assessment process, only at that point can we 100% confirm the complete cost of doing business with us. The assessment is a bit like an MOT, prices can change depending on any faults we find, these can include seized, snapped bolts, or parts that are usually reusable that have failed assessment.

Once the Assessment has been completed by a technician, this then goes to the office for final confirmation. At this point we will call you and go through your options. This is the point at which payment must be made. We do this for various reasons, but mostly so we can keep our outbound call volume & time as low as possible. We can have several hundred jobs per month, all needing at least one phone call (assessment). If we have to call twice and operate a 'payment on completion' policy, this will at least double our call volume, making us less efficient and increasing our costs and likely, the price you pay.

No customer, trade or private is able to pay when they are completed. Even if you are collecting your brake calipers in person. It is company policy that we are paid at the start of the process.

Public Liability & Professional Indemnity Insurance

All our work is fully insured with up to £5,000,000 for Products and Professional Services Indemnity and £10,000,000 for Public Liability. A copy of our certificates can be emailed to you at your request. There have been no claims in the history of our company and we have QA and QC systems and processes in place to ensure this remains the case. As a company that specialises in only brake calipers, our insurers regard us as a high risk trade and as a result, such cover comes at a considerable cost to the business, although we would never be without it. We have high regard for our own peace of mind and yours.

Your vehicle in our workshop is covered for up to £400,000. It is not for us to estimate the value of your vehicle, so if your vehicle is worth more than this, you'll need to inform us of this. In which case, we can inform our insurers that your vehicle is with us and gain the additional cover for your vehicle.

If we are to receive your vehicle and it is worth more than the covered amount and you do not inform us within 5 working days before arrival. You will indemnify BCS Automotive Limted, its owners and employees from any further claim above that paid out by our insurers.

Quality Assurance

We operate a Lean Six Sigma process that ensures we are constantly improving. Our systems and processes, coatings, software and communication methods are regularly scrutinised. We ask all customers for feedback via an automated questionnaire (ensuring we never forget to ask your opinion), we believe that you are the best judges of our products and services and all the Six Sigma in the world won't be able to deliver our 'current state' as well as you can.

As mentioned above, our trade is high-risk for insurers. Without measures in place, there is a lot that can go wrong in our business and the stakes are high. Thankfully, we are a company who puts customers before profit and never cut corners, our ever improving systems and processes ensure we maintain our very high standards and we make sure our customers have the best stopping power in the world. Our insurance company also demands that certain standards are met in order to remain in cover, this includes a specific industry proven method of pressure testing brake calipers. In all, we hope that we are the best caliper refurbishment company in the world, as it is certainly our aim.

Returns & Re-Work

Mistakes rarely happen, while this is very rare, we accidentally ship calipers back to our customers with minor faults.

Should you make us aware of any faults either before or during fitment, we will arrange shipping with our carrier and at our expense both ways. We will not be held liable for shipping expenses where you have paid retail prices for shipping. We will only refund a maximum of £10 for any shipping transactions you have made without our approval.

We are require at least one opportunity to rectify any defects or faults with our work. No refunds will be provided unless a second attempt to rectify any faults is unsuccessful. Due to the nature of some brake calipers, certain operational checks cannot be completed unless the caliper is fitted to the vehicle, in particular handbrake mechanism faults under no-pedal pressure.

Where you have insisted on having a third party inspect and repair any faults which may exist, you will indemnify us of any repair costs where we have not had an opportunity to intervene and attempt to make right the fault ourselves. We also reserve the right to instruct a qualified third party to act on our behalf.

We will only accept costs incurred by you where you have forwarded to us a written quotation by email or post before any remedial work is carried out and that it is then approved by management at BCS Automotive.

Limitations of Liability

Any liability of the company BCS Automotive, any shareholders, directors and any staff is limited to the money paid by the customer to BCS Automotive for the products and/or services purchased. We are not liable for costs (i.e. car hire, ramp hire costs, road tax, insurance, storage costs or any other costs) other than work required on your actual brake calipers and only when carried out by BCS Automotive. In the unlikely event that faults exist, we require at least 2 attempts to rectify any faults that you have detected that our QC process may have missed. Where we may be liable for the cost of correction of any problems with our service, such corrections must be carried out by BCS Automotive Limited. Refunds are not provided on the basis of a telephone conversation, text, Facebook chat, email or letter asserting that a fault exists, we must have the opportunity to inspect and rectify any reported problems/faults. Inspections from third parties are not accepted.

Collecting Your Vehicle

We make every effort to ensure that customers vehicle are ready before the due time.
While we operate a tight ship, we have little margin for error as we fit a lot of work into our service to achieve great quality. However, from time to time, it may be that we have had to address an issue at some point during the work we do to your vehicle. Occasionally, painters can get runs, accidentally drop something on wet paint or we have issues removing, fitting or bleeding brakes. We have to spend the time to correct issues as we find them. We put quality ahead of time in all cases.
In some cases, you may be required to wait longer than the desired collection time, this can occasionally be as late as 7pm and on very rare occasions it has been known that a customer has not had the vehicle back until 8.30pm.
You allow us to test drive your car before we hand your vehicle over to you. However, brake pedals from one car to another can feel very different and only the customer alone can truly know if the brake pedal feels as it should. So after collection, a member of staff will be present in the building for at least 15 minutes to ensure that you are happy with your brake pedal. If not, you must return your vehicle to us immediately for us to consider the issue and potentially re-bleed your brakes. Although, in many cases, what appears to be a spongy pedal can often be that the brake pads need to bed in.
If you do not bring your car back after a short drive, or refuse to allow BCS to re-bleed your brakes then you agree to indemnify BCS Automotive, it's shareholders, Directors, all employees or subcontractors from liability for any incidents resulting in an ineffective brake pedal and/or costs associated with rectifying any issues that may exist.

Warranty Information

Complete Rebuild/Re-manufacture Warranty:  LIFETIME for good operation of pistons & sliders

In the unlikely event that you have a seized or sticking piston or any function issues at all whatsoever, we will cover the cost of shipping both ways.

The warranty does not cover any additional costs including but not limited to the removing or refitting your brake calipers, storage, mechanics costs or any other costs resulting in the need to send back a failed item.

There are no time or mileage limitations to this warranty. If you have problems in 12 years or more, we will still keep our commitment to this warranty.

If your brakes were re-manufactured by us more than 14 months ago, the warranty will only be valid should your vehicle have received a service in that time. Often, failures occur when moving parts have not been cleaned and re-greased.

 

High-End Painting Service Warranty:  LIFETIME on the paint finish. No flakey paint, corrosion fading, etc.

Simply put, its as it says in the description.  If the paint falls off, flakes, melts, burns, fades, oxidised paint, corrosion breaking through, anything like that at all in any amount of time, we will rework the caliper(s) free of charge.  Although, this won’t happen, in a few thousand sets of calipers so far, we have only had 1 claim and this was due to the calipers overheating on a track day with worn-out pads causing sparks and all sorts.  While in this case we thought it was a bit of an unfair test of our paint, but we honoured our warranty regardless as we say ‘anything goes’.  Generally our paint is race-proof and has been applied to many of the well known high-end track/race cars including a one-off Bugatti Veyron. In the unlikely event that you have to send your caliper(s) back, we will cover the cost of shipping both ways.

The warranty does not cover any additional costs including but not limited to the removing or refitting your brake calipers, storage, mechanics costs or any other costs resulting in the need to send back a failed item.

There are no time or mileage limitations to this warranty. If you have problems in 12 years or more, we will still keep our commitment to this warranty.

Rebuild/Re-Manufacture & High-End Paint Warranty:  LIFETIME for good operation & paint finish

If you’re spending a good sum of money on rebuilding and high-end painting your calipers, you want some reassurance that our work is going to last. If your calipers begin to stick, the paint flakes off or corrosion comes through. We will re-work the calipers for no charge at all whatsoever and send them back to you in the condition you paid for in the first place. This is covered for as long as you own your vehicle. In the unlikely event that you have function or paint issues at all whatsoever, we will cover the cost of shipping both ways.

The warranty does not cover any additional costs including but not limited to the removing or refitting your brake calipers, storage, mechanics costs or any other costs resulting in the need to send back a failed item.

There are no time or mileage limitations to this warranty. If you have problems in 12 years or more, we will still keep our commitment to this warranty.

If your brakes were re-manufactured by us more than 14 months ago, the warranty will only be valid should your vehicle have received a service in that time. Often, failures occur when moving parts have not been cleaned and re-greased.

 

Un-Seize & Repair Only:  3 Month good operation of pistons & sliders

This is a new service where we un-seize sticking or stuck pistons and/or sliders.  Where you have come up with a problem and it is an unexpected expense and you simply need to spend as little as possible to get the car back on the road asap, perhaps in a rush for an MOT retest or holiday away etc.  This service is almost half the price of a complete re-manufacture, giving our customers a more competitive available option.  If your caliper(s) fail again within 3 months of us repairing them, we’ll re-work them again for free. In the unlikely event that you have a seized or sticking piston or any function issues at all whatsoever, we will cover the cost of shipping both ways.

The warranty does not cover any additional costs including but not limited to the removing or refitting your brake calipers, storage, mechanics costs or any other costs resulting in the need to send back a failed item.

Double Your Money Back – Lifetime Warranty

The “double your money back” refund policy is not a blanket promise across all of our Lifetime Warranty products or services and is associated with lifetime warranty products and services provided only where explicitly detailed in sales promotions, emails, quotes or estimates.

While the lifetime warranty itself is available for use on the first day of having received your wheels or brake calipers. The double your money back is only available from the first anniversary of your service being carried out.

The “double your money back” is limited only to the product or service being warranted and does not include the cost of any associated products, services, upgrades or up-sells either sold by BCS Automotive, it’s associated trademarkes or businesses or any other costs incurred in making the service you had possible includind but not limited to courier costs, garage fees or other professional fees.

For clarity. Take the following service cost as an example:

  1. Wheel refurbishment – £240
  2. Alloy Gators – £99
  3. Road Force Balancing – £75
  4. Courier Costs – £35

The above totals £449 – If the “double your money back lifetime warranty” was used, you would receive both a full re-work of all the wheels covered. Plus £480 which is double the £240, NOT double the £449 at £898

Shipping Insurance

While our warranty does not cover for damage caused during transit, all shipped products (not including paint kits) are entitled to £100 basic shipping cover before additional shipping insurance purchases are assigned to invoices. The way in which this £100 or more is claimed is as follows: Loss: If a parcel is lost in transit before being delivered and signed for, your total cover amount will be put towards the replacement of the affected units. Anything outside the cost of these parts must be covered by the customer. Damage: To correct damage caused in transit, BCS has installed a ‘half-price policy’. This dictates that BCS will collect the damaged calipers from the delivery address and perform the same service at half the price, less the amount of cover purchased by the customer. If the amount of cover purchased by the customer is higher than the cost of repairing the damage as per our half-price policy, then the cost of repairing the damage will be £0. If damage is caused after delivery has been completed (e.g. during fitting) the ‘half-price policy’ is still in place although shipping cover is not deducted from this.

Cancellations & Refunds Policy

For clarity – days referred to below i.e. 7 days is including weekends and bank holidays. So typically 5 working days.

The following is relevant to customer who have booked their vehicle into our workshop for the following services:

  • Drive-In & Drive-Out Brake Caliper Painting/Refurbishment Service
  • Alloy Wheel Refurbishment Service

 

Why We Take Deposits
Since taking deposits from customers, our cancellation rate and missed appointment rates decreased dramatically. We allocate staff to a job for more than an entire day, whether a customer turns up or not, the staff still get paid.

We only take on a certain amount of work to ensure we deliver great quality. So when a customer fails to attend an appointment, the business will lose a large proportion of the sales for that day. So we protect ourselves by taking non-refundable deposits. Although, these are refundable in certain circumstances.

Missed Appointments Without Notice
In order to make a booking with BCS, a deposit is always taken to hold that date. If we are expecting to perform the work booked with us on any given day and for any reason (including, but not limited to non-arrival, changing your mind),  we are unable to perform the work, then no refunds will be provided.

If you still wish to proceed with the work, we may be able to fit you in on a cancellation within the following 7 days only without the need to pay your deposit again. But this is dependant on availability.
After the 7 days, you will need to pay your deposit again in order to proceed with another booking.

Can You Change Your Booking

Of course, but if there is little or no notice (less than 7 days), the full deposit will have to be paid again. If in the mean time, we are able to fill the booking, then your additional deposit will be refunded in full.

  • Rearranging between 7 and 14 days: An additional booking fee of 25% (of your total bill) will need to be paid in order to move the booking.
  • Rearranging with 15 days notice or more: There is no additional fee to change your booking with at least 15 days notice.
  • Cancelling your booking within the above time-frame: We will refund your deposit on a pro rata basis proportional to the amount of notice given as follows:
    • 7 Days notice or less. No refunds will be given
    • 8-14 Days notice or less. The equivalent of 25% of your total bill will be retained. All money received by BCS in the form of a deposit (less 25% of your total bill) will be refunded.
  •  
    • Late Arrivals

We ask that customers arrive with us between 8.00 and 8.30. We have a lot of work to get done in a short period of time and while we don’t rush any aspect of the work, the waiting time between processes is removed in order to achieve same day or next day completions.

If a customer arrives past 9am. There may be a surcharge for work done outside of our employees standard hours, as the work may be done during overtime rates. This may vary between £25 and £250 depending on how late the job arrives. The majority of this additional charge is given to the employees to encourage them to stay behind to complete the work.

Purchasing Our Services In Advance

Where you have purchased any service or product from us. You will be entitled to a full refund within the 13 days following your purchase (within 14 days).
After this time, you must redeem the value of the service via using the service purchased. You may allow someone else use the entitlement to the product or service and we have no issues with customers selling this to other people. Although, if you are giving away or selling this service to another person or entity, they will also be bound by all terms and conditions on this page.

Refunds requested after the 14 days (inclusive of purchase day) will not be honoured.

Shipping  Prices and Advanced Payments for Shipping

Advance payments for shipping covers Mainland UK only. But excludes Scottish Highlands. You must not pay in advance for shipping services if you are not located in this area. For customers outside this area, you will need to arrange your own shipping to our workshop. We can arrange shipping back to your location, but this will be at an additional cost which will need to be paid before your items are dispatched back to you.