Turnaround times are based on averages and are guidelines, not promises, nor are they set in stone, they vary from week to week depending on how busy we are. Sometimes we are much faster and frequently turn what should have been a 7 day job around in 2 days, although rare the same type of 7 day job can take longer than expected, although this is usually due to additional work or waiting for parts, this can cause very rare delays of up to 3 months if we are waiting on back order parts. In these cases, we cannot be held liable for storage costs, insurance, road tax or any other cost. In incredibly rare cases, we can be waiting on back order parts for up to 6 months or more. For many of these customers, a refurbishment of the original part is the only available recourse as purchasing replacement brakes is not an option at all. So if you are unsure of the possibility that your brakes could be rare or difficult to obtain brakes for, please ask us in advance and we'll do our best to inform you of what you can expect. If replacement brakes are not available and we inform you that there could be an issue, it is likely to be worth taking your car off the road until your brakes are ready.
Please do not make appointments with garages, book holidays, plan track days etc based on the turnaround times described here as sometimes work can take longer or our quality control measures pick up the occasional fault which can require rework.
Combine turnaround times when combining services.
While we stock most parts for most calipers, there are calipers which have rare parts which we have to source on demand and the turnaround times are affected by the speediness of the 3rd parties we rely on for sourcing some parts. We will inform you as soon as we are aware of any issues, while this is relatively rare, it is worth considering asking us if we have issues with your calipers before sending them into us if i.e. you have a track day or holiday booked shortly after you hope to have your calipers back. If you have a rare or classic vehicle, we will only assume that parts are available and we cannot be held responsible if we are unable to source parts or if we are waiting on backorder parts from manufacturers. So if your car is classic or rare, the turnaround time guidelines shown here may not be relevant to your vehicle. Please understand that there are tens of thousands of parts which are required running our business.
Additional Engineering Work
Please also be aware that not all calipers arrive needing only the work quoted, we can find snapped bolts, sheered brackets and many other issues. We have complete engineering facilities including a £130k CNC Turning Centre, a manual lathe and manual milling machine. Engineering work required will add time to your job, while this is relatively rare, it is worth considering asking us if there are common issues with your calipers before sending them into us.
If i.e. you have a track day or holiday booked shortly after you hope to have your calipers back.
In the rare event you aren't happy with an updated invoice price, please note there will be an assessment charge to cover the cost of the work already performed.
Re-use of Parts
Our complete refurbishment service involves the replacement of all parts where required. We don't quote for pistons to be replaced as standard as these are often in good working order, rather than push the average price of our services up and replace all pistons as standard, we think it is fair that they are only paid for where required. Our function warranty is for life, so you can imagine we are rather fussy on quality. Where we have quoted for rubber parts to be replaced, some are reused, but go through a refurbishment process themselves. We believe that refurbishing brake calipers is an environmental friendly option and as such, don't believe in filling land fill with perfectly good parts that would have outlasted our warranty. This happens in around 10% of all rubber usually required.
We don't refund or credit for rubber parts re-used, the additional margin covers the labour for inspecting and cleaning these parts. Remember, you get a lifetime warranty, so we will never cut corners. There is just no sense in replacing something that already works perfectly well and will last our lifetime warranty.
Priority Turnaround Times
Choosing the PRIORITY service will add a surcharge to your invoice. If we do not complete the work within 2 days of quoted time, you will receive a full refund on the additional cost paid to us.
Depending on the value of your invoice or how often you use us, we may provide Priority at no additional cost. In this case, where priority failures occur, you will not be entitled to any refunds. We will not be held liable for any expense incurred for car hire, missed holidays, MOT slots, track time/events or any other thing that may be considered similar.
PRIORITY is only available where parts are easily accessible, so we would not offer this to a customer with a set of calipers where data is limited, i.e imports or where parts have to be sourced from USA etc. Please do not assume you can have the PRIORITY service without speaking with us first.
Combine turnaround times when combining services.
We cannot guarantee that your invoice will match your estimate, sometimes customers require additional engineering work or to custom make parts not available. Potential additional charges include engineering work, including bolt extractions, re-threads, helicoils, making and fitting inserts, manufacturing rare parts to name a few. While these kinds of additional costs are relatively infrequent, we will inform you of any such potential charges. If we are unable to make contact within a reasonable amount of time, we will continue with the work so as not to delay the job and getting you back on the road.
In rare situations where parts are incredibly rare and we are unable to make them, we may have to spend several hours searching for rare parts. We will not charge you anything more for our time, but you do have to understand that we don't know what condition your brakes are in before they arrive at our workshop. N.B. The "several hours" would be spread over several days or weeks. Obviously we can't stop answering the phone & emails etc while we search for one persons parts. Often, we can contact 10-15 companies around the world and wait for them to respond.
Making A Payment To BCS Automotive
Where you are not paying in advance for work, we generally don't take payment until after your calipers arrive with us. Upon arrival, your parts will enter a queue which we call the "Assessment Queue". When your parts have completed the assessment process, only at that point can we 100% confirm the complete cost of doing business with us. The assessment is a bit like an MOT, prices can change depending on any faults we find, these can include seized, snapped bolts, or parts that are usually reusable that have failed assessment.
Once the Assessment has been completed by a technician, this then goes to the office for final confirmation. At this point we will call you and go through your options. This is the point at which payment must be made. We do this for various reasons, but mostly so we can keep our outbound call volume & time as low as possible. We can have several hundred jobs per month, all needing at least one phone call (assessment). If we have to call twice and operate a 'payment on completion' policy, this will at least double our call volume, making us less efficient and increasing our costs and likely, the price you pay.
No customer, trade or private is able to pay when they are completed. Even if you are collecting your brake calipers in person. It is company policy that we are paid at the start of the process.
Public Liability & Professional Indemnity Insurance
All our work is fully insured with up to £5,000,000 for Products and Professional Services Indemnity and £10,000,000 for Public Liability. A copy of our certificates can be emailed to you at your request. There have been no claims in the history of our company and we have QA and QC systems and processes in place to ensure this remains the case. As a company that specialises in only brake calipers, our insurers regard us as a high risk trade and as a result, such cover comes at a considerable cost to the business, although we would never be without it. We have high regard for our own peace of mind and yours.
Your vehicle in our workshop is covered for up to £400,000. It is not for us to estimate the value of your vehicle, so if your vehicle is worth more than this, you'll need to inform us of this. In which case, we can inform our insurers that your vehicle is with us and gain the additional cover for your vehicle.
If we are to receive your vehicle and it is worth more than the covered amount and you do not inform us within 5 working days before arrival. You will indemnify BCS Automotive Limted, its owners and employees from any further claim above that paid out by our insurers.
We operate a Lean Six Sigma process that ensures we are constantly improving. Our systems and processes, coatings, software and communication methods are regularly scrutinised. We ask all customers for feedback via an automated questionnaire (ensuring we never forget to ask your opinion), we believe that you are the best judges of our products and services and all the Six Sigma in the world won't be able to deliver our 'current state' as well as you can.
As mentioned above, our trade is high-risk for insurers. Without measures in place, there is a lot that can go wrong in our business and the stakes are high. Thankfully, we are a company who puts customers before profit and never cut corners, our ever improving systems and processes ensure we maintain our very high standards and we make sure our customers have the best stopping power in the world. Our insurance company also demands that certain standards are met in order to remain in cover, this includes a specific industry proven method of pressure testing brake calipers. In all, we hope that we are the best caliper refurbishment company in the world, as it is certainly our aim.
Returns & Re-Work
Mistakes rarely happen, while this is very rare, we accidentally ship calipers back to our customers with minor faults.
Should you make us aware of any faults either before or during fitment, we will arrange shipping with our carrier and at our expense both ways. We will not be held liable for shipping expenses where you have paid retail prices for shipping. We will only refund a maximum of £10 for any shipping transactions you have made without our approval.
We are require at least one opportunity to rectify any defects or faults with our work. No refunds will be provided unless a second attempt to rectify any faults is unsuccessful. Due to the nature of some brake calipers, certain operational checks cannot be completed unless the caliper is fitted to the vehicle, in particular handbrake mechanism faults under no-pedal pressure.
Where you have insisted on having a third party inspect and repair any faults which may exist, you will indemnify us of any repair costs where we have not had an opportunity to intervene and attempt to make right the fault ourselves. We also reserve the right to instruct a qualified third party to act on our behalf.
We will only accept costs incurred by you where you have forwarded to us a written quotation by email or post before any remedial work is carried out and that it is then approved by management at BCS Automotive.
Limitations of Liability
Any liability of the company BCS Automotive, any shareholders, directors and any staff is limited to the money paid by the customer to BCS Automotive for the products and/or services purchased. We are not liable for costs (i.e. car hire, ramp hire costs, road tax, insurance, storage costs or any other costs) other than work required on your actual brake calipers and only when carried out by BCS Automotive. In the unlikely event that faults exist, we require at least 2 attempts to rectify any faults that you have detected that our QC process may have missed. Where we may be liable for the cost of correction of any problems with our service, such corrections must be carried out by BCS Automotive Limited. Refunds are not provided on the basis of a telephone conversation, text, Facebook chat, email or letter asserting that a fault exists, we must have the opportunity to inspect and rectify any reported problems/faults. Inspections from third parties are not accepted.
For non-custom items from our web shop. You have 14 days to request a refund and you are not required to provide a reason, although for feedback purposes, you may be asked. The item must be entirely unused and in it's original packaging.
For services, no refunds are provided unless ALL of the following conditions are met:
- A fault is present in the work we have done;
- We have had more than one opportunity to rectify the reported fault and the original fault is still present;
- You have made a complaint as per our Complaints Policy which can be found here;
- You have requested a refund via the complaints policy
- We have responded to your complaint agreeing to either a full or part refund
Please understand that the Consumer Contracts Regulations (in particular distance selling and where items are repaired, maintained or customised/personalised) does not make provisions for a right to return or a right to refund. No right to refunds are provided in the case of our refurbishment or painting service.